Answers to our most frequently asked questions. Still curious? Contact us.
  • How can I buy Whole Protein outside the USA?
  • What's your return policy?
  • What are your shipping rates?
  • How does Subscribe & Save work?
  • Why add collagen to whey?
  • What is collagen good for?
  • Does collagen get absorbed effectively by the body?
  • Am I already getting collagen from my diet?
  • Is my scoop missing?
  • What should I mix my Whole Protein with?
  • How much should I take?
  • For the time being, we only ship to the USA. But we are looking into new regions - so shoot us an email to let us know where you'd like us to expand!

  • We offer a 30-day, no questions asked, full refund policy. We even pay the return shipping, so you don't end up with any out of pocket cost. The product can be in any condition - opened, used, damaged, etc - we'll still process your return. Because for us, the most important thing is that you're happy!

  • We always offer a free shipping option (typically USPS Priority Mail), which usually takes 2-3 days from shipping to delivery.

    We almost always ship your order the day after it is placed (except Sundays). You'll get an email with tracking info when it ships.

    Subscribe & Save orders always ship free.

  • When you subscribe to recurring deliveries, you get a discount on each delivery, and shipping is always free. After your first order is placed, you'll get an email giving you access to an online portal where you can easily change anything and everything about your subscription - you can skip deliveries, pause, cancel, change your address, and change your payment method. No hassle or commitment, just convenience and savings!

  • As humans, we need to eat protein so our bodies can build and maintain our tissues. Whey protein is similar in structure to the protein that makes up the majority of muscle. But we have many other tissues in our body that need maintenance too - bones, ligaments, tendons, skin, etc. Those tissues are made up mostly of collagen. So if we want to keep those parts of our body healthy, we need to be eating collagen. If you're interested in the biochemistry - we want more of the amino acid glycine (in collagen) to balance out the amino acid methionine (in whey and meat).

  • Adequate collagen is critical for the strength and structure of your bones, connective tissue, skin, hair, and nails. And production of collagen declines as you age - part of why you see more wrinkles and feel more joint pain as you age.

  • In short, yes. The collagen peptides used in Whole Protein are highly bioavailable short chain amino acids. This means that the good stuff gets into your bloodstream quickly - 90% of it within 6 hours in one study.

  • It depends what you eat! Most people get some, but not enough. Our ancestors generally got much more collagen, as they ate more of the animal (called nose-to-tail eating), including much more skin, tendons, and bone marrow than most of us do now.

  • You'll likely notice right away that Whole Protein is very light, fluffy, and clump free. That's great for mixing, but it also makes it more likely that the scoop gets buried in transit. Simply use a fork to dig through the powder and you'll find your scoop.

  • Most of the time, we just use water. You can change the ratio of powder to water for taste as you prefer, but we find most people like 1 scoop to 10oz of water.

    If you'd like to mix it up (so to speak) - check out the starter guide for some recipe ideas!

  • This is largely a matter of personal preference.We generally recommend 5-7 scoops per week for most people, but hard charging athletes may want to increase that to 1.5 - 2 scoops/day.